Terms & Conditions of Trade

1. Definitions

• “Auckland Air Solutions”, “we”, “us”, or “our” means Auckland Air Solutions and its employees, contractors, or agents.
• “Customer” means the person or entity requesting or receiving Goods and Services from Auckland Air Solutions.
• “Goods and Services” means all equipment, materials, parts, labour, installation, servicing, maintenance, repairs, advice, and associated work supplied by Auckland Air Solutions.
• “Price” means the agreed price for the Goods and Services, including GST unless stated otherwise.

2. Acceptance of Terms

• Acceptance of a quotation, confirmation to proceed, payment of a deposit, or instruction to commence work constitutes acceptance of these Terms & Conditions.
• These Terms apply to all Goods and Services supplied by Auckland Air Solutions unless otherwise agreed in writing.

3. ⁠Quotations

• All quotations are valid for 30 days from the date of issue unless stated otherwise.
• Quotations are based on information available and site conditions visible at the time of quoting.
• Auckland Air Solutions may withdraw or amend a quotation at any time prior to commencement of work.

4. ⁠Scope of Work & Variations

• Standard back-to-back heat pump installations include up to 3 metres of pipework, unless otherwise specified in writing.
• Any additional pipework, materials, labour, or services required beyond the quoted scope will be charged separately.
• Variations must be approved by the Customer and may result in adjusted pricing and timelines.

5. Access, Heights & Site Conditions

• The Customer must provide safe, clear, and unrestricted access to the installation area.
• Installations above 5 metres may require specialised access equipment such as scaffolding, scissor lifts, or hydraulic lifts and will incur additional charges.
• Hire equipment and associated labour costs will be charged at supplier rates.
• If actual site conditions differ materially from those disclosed or reasonably observable, Auckland Air Solutions reserves the right to revise pricing or delay works.

6. Customer Responsibilities & Approvals

• The Customer confirms they are the property owner or have written authorisation from the owner to proceed.
• For apartments or multi-unit buildings, Body Corporate or Building Manager approval must be obtained prior to installation.
• Any delays or costs arising from missing approvals, restricted access, or inaccurate information provided by the Customer are the Customer’s responsibility.

7. ⁠Payment Terms

Hi-Wall Heat Pumps

• 50% deposit required prior to commencement
• Remaining balance payable within 3 days of completion

Ducted Systems & Larger Projects

• 50% deposit required prior to commencement
• 25% payable prior to second fix
• Final 25% payable within 3 days of completion
• Auckland Air Solutions may withhold commissioning, documentation, or compliance certificates (including Electrical Certificate of Compliance) until full payment is received.

8. ⁠Late Payment & Recovery

• Overdue amounts may incur interest at 8% above the prevailing bank lending rate, calculated daily from the due date.
• The Customer is responsible for all reasonable costs incurred in recovering overdue amounts, including legal and debt collection fees.
• Auckland Air Solutions may suspend or terminate work if payment obligations are not met.

9. ⁠Ownership & Risk

• Risk in the Goods passes to the Customer upon delivery or installation.
• Ownership of all Goods remains with Auckland Air Solutions until full payment for all Goods and Services has been received.
• Where legally permitted, Auckland Air Solutions may recover unpaid Goods.

10. Delays & Force Majeure

• Auckland Air Solutions is not liable for delays caused by events beyond reasonable control, including weather, supplier delays, access limitations, or acts or omissions of the Customer.
• Where delays are caused by the Customer, Auckland Air Solutions may invoice for work completed and associated costs.

11. ⁠Warranty

• Equipment supplied is covered by the applicable manufacturer’s warranty.
• Workmanship is warranted for the period specified in the quotation or invoice.
• Warranty does not cover misuse, lack of maintenance, power supply issues, third-party interference, or unauthorised modifications.

12. ⁠Consumer Guarantees Act 1993

• Nothing in these Terms limits or excludes any rights the Customer may have under the Consumer Guarantees Act 1993 where that Act applies.
• Where the Customer acquires the Goods and Services for business purposes, the Customer agrees that the Consumer Guarantees Act 1993 does not apply, to the fullest extent permitted by law.
• Where the Consumer Guarantees Act 1993 applies, Auckland Air Solutions’ liability is limited to the remedies provided under that Act.

13. ⁠⁠Liability

• To the extent permitted by law, Auckland Air Solutions is not liable for any indirect, incidental, or consequential loss arising from the supply of Goods and Services.
• Nothing in these Terms limits liability that cannot legally be excluded.

14. ⁠⁠Default

• The Customer will be in default if payment is not made when due, the Customer indicates inability or refusal to pay, or becomes insolvent.
• Auckland Air Solutions may suspend work, terminate the contract, and pursue recovery through legal or debt collection processes.

15. ⁠⁠General

• Failure to enforce any right does not constitute a waiver of that right.
• If any provision is unenforceable, the remaining provisions remain valid.
• These Terms are governed by the laws of New Zealand.

16. Contact

Auckland Air Solutions
Email: info@aucklandairsolutions.co.nz
Phone: 0800 110 120